Campus Loan Servicer: ECSI Faq’s

The University of Ca has involved the solutions of Heartland ECSI, Inc. (ECSI) to replace Conduent formerly ACS Education Services (ACS) because the servicer for several regarding the University’s campus-based student education loans effective August 2017. That is a system-wide modification impacting all University of Ca campuses.

Starting in August 2017, ECSI will assume duty for servicing the University’s campus-based student education loans including, although not restricted to, delivering education loan payment statements, processing education loan re re payments, forbearance, deferment, and termination demand forms, and providing high quality customer solution to the education loan borrowers.

The University acknowledges that as a consequence of the transition to ECSI, you will see changes that are various our borrowers and a time period of interruption in solutions. But, our company is making every work to really make the change a smooth one, with because service that is little as you possibly can, following directing concept of performing our better to deal with borrower needs. For the reason that character, we have been supplying the information that is following the change and also the modifications which are being implemented.

Transition Dates

The date that is effective of University’s brand new solution agreement with ECSI is August 1, 2017. The date that is last of University’s education loan solutions agreement with Conduent/ACS is July 31, 2017. The process for transitioning all student loan account information from Conduent/ACS to ECSI will commence on August 1, 2017 and it is anticipated to be finished by Mid-August, 2017. Please remember that during the servicer that is new, Conduent/ACS staff, ECSI staff and UC north park staff will not have access to see any loan data or process deals, nor are you considering able to get into loan account information online. Upon completion associated with the transition, ECSI will payday loans lawton oklahoma straight away start processing all outstanding repayments and transactions, and very quickly when you will get directions from ECSI for accessing your bank account.

Use of your University of California education loan username and passwords through the Conduent/ACS on line system or through the Conduent/ACS debtor call center will end after 31, 2017 july. Processing of online electronic payments and other deals by Conduent/ACS debtor solutions staff may also stop after July 31, 2017.

The prospective date for ECSI staff in order to present complete borrower support and username and passwords around Mid-August, 2017. Please keep in mind that until then, neither ECSI nor UC north park staff may have access to look at your education loan username and passwords or be in a position to process any deals, such as for instance re payments and needs for deferment, forbearance or termination. When the change to ECSI is complete, you have access to your bank account through ECSl’s website, where you should be able to see your bank account information, make one-time or recurring ACH re payments, access cancellation and deferment kinds, or access an ECSI consumer service agent via real time chat. You will additionally be in a position to contact ECSI customer care straight by phone.